Lifeview Residential Care – Rainbow Tick Aged Care

Residential Aged Care | Respite & Palliative Care |

At Lifeview we like to not only think of ourselves as a progressive and industry-leading organisation, we like to demonstrate these attributes on a daily basis. Lifeview is Rainbow Tick accredited, our policies and practices ensure all homes are inclusive of LGBTI residents, staff and volunteers.

Lifeview’s delivery of residential aged care reflects contemporary International and Australian best practice models of holistic, person-centred care promoting quality of life, health, well being, inclusion and the independence of each individual resident, including those living with dementia, mental illness or other complex conditions.

An equal opportunity employer that values diversity, Lifeview currently employs over 50 multilingual staff, fluent in more than 30 different languages. From the executive management team to frontline staff, Lifeview employs for Culturally and Linguistically Diverse (CALD) diversity, bringing valuable cultural knowledge and language skills to each home.

Social inclusion is integral to Lifeview’s principles, policy and practice. Our approach to engaging with and caring for residents who may experience social, financial or cultural isolation or disadvantage in accessing appropriate residential aged care aligns with Australian better practice articulated in current national strategies such as the National Ageing and Aged Care Strategy for People from Culturally and Linguistically Diverse (CALD) Backgrounds and the National Lesbian, Gay, Bisexual, Transgender and Intersex (LGBTI) Ageing and Aged Care Strategy, (DoHA 2012).

Upon admission and at least quarterly, Lifeview consults all residents and families to tailor care and support to each individual’s cultural and spiritual values.

Our culture, policies and practices ensure all homes are inclusive of LGBTI residents, staff and volunteers. Lifeview is Rainbow Tick accredited.

Lifeview is committed to building an innovative new aged care living and retirement home specifically marketed to LGBTI people and friends in Prahran – Lifeview Marigold. Lifeview Marigold is at this stage scheduled to commence construction in 2017.

Each year in May Lifeview celebrates the International Day Against Homophobia and Transphobia (IDAHOT Day) at all its homes and corporate office. This day is embraced whole-heartedly by residents and staff alike.

Lifeview reaches the rainbow

Victorian aged care provider Lifeview Residential Care (Lifeview) has become the first Australian private provider of residential aged care to achieve the Rainbow Tick.

Lifeview residents and staff at the Pride March last weekend Lifeview is the third provider of aged services and only the ninth company in Australia to achieve the tick.

Rainbow Tick Accreditation provides assurance to lesbian, gay, bisexual, transgender and intersex (LGBTI) consumers and staff that an organisation will be responsive to their needs.

The program was developed by Gay and Lesbian Health Victoria in partnership with Quality Improvement and Community Services Accreditation.

Lifeview has been preparing for the Rainbow Tick for the past 12 months, with the organisation reviewing all their policies and processes to ensure they are inclusive, and working with residents and staff to create an inclusive environment.

All Lifeview staff and volunteers attended specialist education and awareness programs, led by expert organisations Transgender Victoria and Val’s Café.

Information sessions were held for residents to ensure they understood what the provider was working towards.

“This is a fantastic achievement for all at Lifeview,” says Lifeview chief executive officer Madeline Gall.

“Staff, residents and volunteers were passionate and committed to achieving this goal, it has been a true team effort, across all levels of the organisation.

“The Rainbow Tick endorses the fact our homes are inclusive for residents, staff, volunteers and their chosen families.

“This accreditation will assist us to better care for elders from all walks of life – it’s all about reducing barriers.” Ms Gall adds.